HVAC Lead Desk

An independent study (Harvard Business Review, 2011 — audit of 2,241 companies) found that 23% of companies never responded to a test lead at all, and the average first response took 42 hours. The same research line found that responding within an hour instead of later multiplies the odds of qualifying a lead roughly 7×. Slower response doesn't just feel bad — it measurably costs booked jobs.

We deliberately do not quote the widely-circulated "missed call" percentages from industry vendors: those are published by companies selling the same kind of service. The figures above come from peer-reviewed/academic work.

1. Automated first response to every customer inquiry (email and website form). Within minutes of receipt — target: inside 5 minutes. Each response confirms the request, explains next steps, and offers appointment windows. Urgent messages ("no heat," "active leak") are flagged to you immediately.
2. Estimate follow-ups. Every estimate that goes quiet gets polite, spaced follow-ups on day 3, day 10, and day 21. Your quoted price is stated to hold for 30 days. You see every message in your log.
3. A weekly report. Inquiries received, how fast each was answered, estimates sent, follow-ups sent, jobs booked, and any exceptions.
4. Stop requests honored, enforced in code. Any customer who says stop is never contacted again — by you or by us. This is enforced by the system itself, not by a promise.

• No outbound calls or text messages. (Email and website form only.)
• No pricing decisions. Quotes are yours; we send what you set.
• No dispatching technicians and no contract or signature handling.
• No emergency triage beyond flagging urgent replies to you immediately.
• No handling of regulated customer data (health, financial, government).
• No phone integration in month 1 — email and web-form channels only.

The honest disclosure: this is an automated service. Responses are written by software, not a human receptionist. Messages are sent from a set of templates you approve, and they go out automatically without you reading each one first — you get the full log, and anything the templates can't handle is held for you.

$250/month introductory price

• Month-to-month. Cancel anytime — no long-term contract.
• 30-day price hold: the price you're quoted in writing is the price on your first invoice(s).
• You approve the message templates before anything is sent to your customers.
• Your data stays yours; on cancellation we hand over the full log and delete what we hold.

Start with a trial conversation →

Payment is only taken after scope is confirmed in writing — see how it works.