Plain-language versions. Where a signed service agreement applies, that agreement is the controlling document.
Privacy
We use the details you send us (name, business, email, phone if you provide it) only to respond to your inquiry and to deliver the service you buy.
No lists, no resale, no sharing with third parties for their marketing.
No marketing emails without your permission. Reply STOP to any message from us to opt out — stop requests are enforced in code, permanently.
Our registered business address is included in the footer of every email we send (CAN-SPAM compliance).
Contact-form submissions are stored on our systems for the minimum time needed to answer them and run the service; you can ask for deletion at any time via the contact form.
Payments are handled by Stripe on their own infrastructure. We never see or store your card details.
Terms of service
Scope is written first. Every service is delivered under a written scope that states what is included and what is explicitly not included. The service pages on this site describe the standard scope.
Authorization before access. We connect to your systems (inboxes, hosting) only with your written authorization, only for the approved scope, and only while the service is active.
Automation with human oversight. Customer-facing messages are sent from templates you approve. Anything the templates can't handle is held for a human. Urgent or unusual messages are escalated to you, not answered by software.
Verified findings only. We never claim your website is broken without a finding you can reproduce.
Intelligence brief. Territory-scoped, public-source research with citations per line. It is not financial, legal, or other regulated advice.
Prices. Prices shown are introductory launch rates under review. The written quote you approve is held for 30 days from first contact. Month-to-month services have no long-term contract.
Data ownership. Your inquiry data, customer logs, and delivered work are yours. On cancellation we hand over the logs and delete what we hold.
Refund policy
Website Rescue (one-time): full refund if you cancel before work starts. After the audit is delivered, the audit fee applies; if the repair has not started, the remainder is refunded.
Subscriptions (HVAC Lead Desk, Intelligence Brief): cancel anytime, effective from the end of the paid month. No cancellation fee.
Refund decisions are made by the founder (Matt) — never by automation. Requests via the contact form or reply email get a same-day written confirmation.
Stop requests: any customer who says stop is suppressed permanently, enforced in code at send time.