Media Blackout LLC
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How it works — inquiry to delivery

Nothing is charged, connected, or sent to your customers until you have approved the scope in writing. Here is the exact flow.

The four steps, for every service

1 · Inquiry

Use the contact form or email info@mediablackout.ai. You'll get an automated confirmation immediately and a personal reply from Matt, the founder — usually within one business day.

2 · Scope in writing

We confirm what you're buying, what it costs, what it explicitly does not include, and how it ends (cancellation, data handover). If we found something concrete (e.g. a broken form on your site), you get the finding itself so you can verify it. Nothing moves forward without your written go-ahead.

3 · Payment

Only after you approve the written scope do we send your checkout link (Stripe). We never take card details by email or phone, and we never charge before this step. See payments for how checkout works and our refund terms.

4 · Onboarding and delivery

We connect the minimum access needed for your service (below), verify everything works, and start delivering. You get the log of everything we do from day one.

Service-specific onboarding

HVAC Lead Desk

  • What we need from you: the inbox/web-form address that receives customer inquiries, your business name and reply identity for customer-facing messages, and your approved response templates (we draft them; you approve).
  • What we set up: authorized intake of the inquiry channel, the classification and escalation rules, the follow-up schedule (day 3 / 10 / 21), and your weekly report.
  • First deliverable: template set + go-live test message within the first week; live intake immediately after your written approval of the templates.

Website Rescue

  • What we need from you: just your website address for the free audit. For a repair, access authorization for exactly the scope approved (your hosting, your credentials, time-boxed).
  • What we set up: a staging copy of the affected pages, the fix, and your review before anything goes live.
  • First deliverable: audit report within 24 hours of receiving your URL.

Intelligence Brief

  • What we need from you: your service territory (counties/cities you actually serve) and your business type, plus the email address that should receive the brief.
  • What we set up: your territory watchlist from public sources, the Monday delivery, and the opt-out/suppression handling.
  • First deliverable: the first brief is your free trial — you see the real product before paying.

Cancellation and exit

Month-to-month services: cancel anytime; we hand over the full log of what we did and delete what we hold. One-time services: full refund before work starts; audit fee applies only after the audit is delivered (full refund policy).

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